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The Early Childhood Community Development Centre recognizes that
proper attention to the concerns of its customers is an essential
part of a well-managed and successful organization. Our customer
complaint system has been created according the following guiding
principles.
The ECCDC recognizes that:
- customers have the right to complain about any goods and/or
services they purchased or received and to have that complaint
dealt with;
- complaints can provide the organization with feedback about
the goods and/or services it offers; and
- receiving a complaint gives the organization the opportunity
to assess the impact on our community of certain goods and/or
services.
Complaint handling should be fair to all parties and must allow
everyone's views to be heard and taken into account in a balanced
way.
Complaints received are required to be dealt with quickly and courteously.
Those involved in responding to complaints have the authority and
ability to decide remedies and to put them into effect.
- Please notify us by telephone or in writing concerning any goods
and/or services complaint, using the contact information below.
- we will promptly investigate your complaint and respond to you
by telephone within 24 hours if you called us or had face-to-face
contact, or in writing within 20 working days of receipt of your
letter.
- If a goods and/or services complaint is not resolved within
30 days of the date it was registered with us in writing, you
may refer the matter to the ECCDC's Board of Directors. Just direct
your complaint to the attention of the President of the Board
of Directors using the contact information below.
- Where to get more information
- If you have further questions or concerns about the customer
complaint practices of the ECCDC, please direct your questions
to the Executive Director, in writing, with your contact information,
and she will be happy to respond.
Early Childhood Community Development Centre
Henley Square Plaza, 395 Ontario Street
St. Catharines, ON L2N 7N6
P. 905-646-7311
F. 905-646-2692
Email eccdc@eccdc.org
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