Feedback Process

The Early Childhood Community Development Centre welcomes your feedback because it makes us better.

Customers who wish to provide feedback on the manner in which the ECCDC provides goods and services can do so by notifying us by phone or in writing. We will investigate your complaint and respond as soon as we possibly can. Typical response times are less than 48 hours if you raised your concern in person or by telephone or within 20 working days of receiving your letter or email.

Information about the ECCDC complaint or concern process is provided to all ECCDC Library members upon purchase of an ECCDC membership.

Please forward any questions or feedback to:

Early Childhood Community Development Centre
Office of the Executive Director, Lorrey Arial Bonilla
3550 Schmon Parkway
Thorold ON L2V 4Y6


Phone: 905-646-7311 x321